Privacy Policy

1. Personal Information We Collect

We may collect personal information necessary to provide our services, including:

• Name

• Phone number

• Email address

• Pickup and drop-off details

• Booking and service-related information

We only collect personal information that is reasonably necessary for our business operations.

2. How We Collect Personal Information

We collect personal information when you:

• Submit a booking or enquiry through our website

• Contact us by phone, email, or other communication methods

• Use our services

Personal information may be collected directly from you or through authorised representatives acting on your behalf.

3. How We Use Personal Information

We may use your personal information to:

• Process and manage bookings and service requests

• Communicate with you regarding your enquiry or booking

• Provide transport and related services

• Improve our services and customer experience

• Meet legal and regulatory requirements

We do not use personal information for purposes unrelated to our services.

4. Disclosure of Personal Information

We may disclose personal information to:

• Drivers or service providers involved in fulfilling your booking

• Third parties where required by law

• Professional advisers where reasonably necessary

We do not sell, rent, or trade personal information to third parties.

5. Storage and Security of Personal Information

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

Personal information may be stored electronically or in hard copy form and is retained only for as long as necessary for business or legal purposes.

6. Cookies and Website Usage

Our website may use basic cookies or similar technologies to improve website functionality and user experience.

Cookies do not identify you personally and can be controlled through your browser settings.

7. Access and Correction

You may request access to personal information we hold about you and request corrections if the information is inaccurate, incomplete, or out of date.

Requests can be made using the contact details provided on this website.

8. Complaints

If you have a privacy-related complaint, please contact us so we can attempt to resolve the issue promptly.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page and take effect from the date of publication.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact us using the details provided on our website.